FAQs - Kingfisher Health Club

Q: What do I do if I forget my Password?

If you experience any issues using our app, or receive an error message, speak to one of our receptionist at the Club in the first instance. You can also email us info@kingfisherhealthclub.com including your full name, and the email address you use to login into Fitsense.

Q: How do I book classes?

Open the app, click on “book”. Select the date and scroll through the classes available. Make sure you select Aerobics studio, spin studio or swim pool depending on where the class is taking place. Select the class and then press continue and confirm. You can also add to your calendar to receive reminders before the class commences.

Q: How do I use the app to check in?

When arriving at the club, open the Fitsense app and press checkin. This will create a QR code for you to scan when you enter the club.

Q: How do I set my App login?

When you first register on the app, ensure that you use the same email address that is used on your membership account. Otherwise our systems won’t recognise you as a member.

Q: How can I download the Fitsense app?

The app is available as a free download in the Apple Store and in Google Play. Just search for Fitsense. Please ensure that you update regularly.

Q: Can children use the pool?

Yes, swim times are advertised around the Club or you can speak to the reception team. Children must be supervised at all times as follows: (i) All children aged 15 and under must be supervised by a parent or guardian, aged 18 or over. (ii) There must be at least one parent or guardian for every child under the age of 5 years. (iii) There must be at least one parent or guardian for every two children between the ages of 5 and 8 years. No child under the age of 16 years is allowed in the pool area unattended. Junior members, must be accompanied and supervised at all times by a parent or guardian, unless attending supervised junior activities. Children remain the responsibility of their parent or guardian at all times while on Kingfisher premises and their parent or guardian agrees to ensure that each child adheres to the applicable terms, conditions, rules and regulations. Children may not use the fitness and aerobics studio (except during designated, supervised sessions), steam room or Sauna. Children over the age of 8 years should use own sex changing rooms.

What do I do if I forget my Password? 

If you experience any issues using our app, or receive [...]

By chloe|2022-12-14T11:06:35+00:00December 14, 2022|Using the Fitsense App|0 Comments

How do I book classes?

Open the app, click on “book”. Select the date and [...]

By chloe|2022-12-14T11:06:13+00:00December 14, 2022|Using the Fitsense App|0 Comments

How do I use the app to check in?

When arriving at the club, open the Fitsense app and [...]

By chloe|2022-12-14T11:21:15+00:00December 14, 2022|Using the Fitsense App|0 Comments

Can my invitation be sent to me from the club straight away when I’m in?

Yes, please ask a receptionist to send you the invitation.

By chloe|2022-12-14T11:04:51+00:00December 14, 2022|Setting up the Fitsense App|0 Comments

How do I set my App login?

When you first register on the app, ensure that you [...]

By chloe|2022-12-14T11:03:26+00:00December 14, 2022|Setting up the Fitsense App|0 Comments

How can I download the Fitsense app?

The app is available as a free download in the [...]

By chloe|2022-12-14T11:03:08+00:00December 14, 2022|Setting up the Fitsense App|0 Comments

Can I extend the expiry date of my Personal Training sessions?

Please discuss this with your personal trainer.

By chloe|2022-12-14T11:02:46+00:00December 14, 2022|Personal Training|0 Comments

I have several Personal Training sessions left, can I get a refund if I haven’t used them yet?

Please discuss this with your personal trainer.

By chloe|2022-12-14T11:02:29+00:00December 14, 2022|Personal Training|0 Comments

What changing facilities do you have?

Our member changing rooms include a number of lockers, shower [...]

By chloe|2023-07-04T15:19:40+00:00December 14, 2022|Changing Facilities|0 Comments

Can children use the pool?

Yes, swim times are advertised around the Club or you [...]

By chloe|2022-12-14T11:01:17+00:00December 14, 2022|Swimming|0 Comments